Learn your compass directions (north, south, east, west).

You should know what city you are in, building or home addresses, cross streets, and any other information that will help emergency personnel find you.

Cellphones provide only general location information Internet phones provide no location information.

Location is particularly important if you are calling from a cellphone or an internet/VoIP phone (see below).

Know your location at all times and communicate it when you are asked.DonвЂ™t hang up until the call taker says itвЂ™s okay to. Your 9-1-1 call taker will stay on the line with you to make sure your call is answered by the agency you need. Stay on the line and follow instructions.Listen carefully, speak clearly and try to remain calm.Once you indicate which service you need, your call will be immediately transferred. When an E-Comm 9-1-1 call taker answers, they will ask you if you need вЂњpoliceвЂќ вЂњfireвЂќ or вЂњambulance.вЂќ The call taker will also confirm which municipality you are calling from. Our 9-1-1 call takers and dispatchers are highly trained, dedicated professionals who will get you the help you need. You can find those numbers at nonemergency.ca, the front cover of your phone book or you can dial directory assistance (4-1-1) to request a number. DonвЂ™t call 9-1-1 and ask for the вЂњnon-emergencyвЂќ phone number. Please use 9-1-1В responsibly вЂ“ our call takers canвЂ™t provide information on the weather, power outages or municipal services.

9-1-1 is for police, fire or medical emergenciesВ whenВ immediateВ action is required: someoneвЂ™s health, safety or property is in jeopardy or a crime is in progress.

Dispatch calls